PureLuxe Latex Mattress In White - King

Care and Maintenance Guide for Mattress

Your mattress is an essential investment for a good night's sleep and overall well-being. To ensure its longevity and performance, follow these care and maintenance guidelines:

• Regular Rotation:
• Use a Mattress Protector:
• Keep it Clean:
• Avoid Jumping and Rough Handling:
• Provide Adequate Support:
• Regularly Air it Out:

Avoid Folding or Bending:

• Never fold or bend your mattress, as it can damage the internal components and affect its comfort and support.

By taking good care of your mattress, you can enjoy a comfortable and supportive sleep surface for years to come.

At Wakeup, we are committed to providing you with a professional and worry-free shopping experience on our website. Our return and warranty policy has been carefully crafted to ensure a seamless process. Please review the following details:

Warranty Coverage:

• Our mattresses are accompanied by a upto 10-year limited warranty, specifically for manufacturing-related defects.

Claim Process:

• If any product develops a defect covered under warranty, we will promptly repair or replace it at no additional cost to you.
• To initiate a claim, kindly provide our customer care team with clear images or videos of the unboxing, damaged, or defective products, along with your order number.
• Our dedicated team will diligently validate the claim and initiate the necessary replacement or repair process according to the reported defect.

Timely Reporting:

• It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product.

Exclusions:

• Please note that this policy does not apply to clearance items or products that have been damaged or defected due to improper use or inadequate care.
• We kindly encourage you to familiarize yourself with our maintenance and care guidelines to maintain the product's quality and longevity.

We are dedicated to your utmost satisfaction and aim to provide you with a professional and seamless return and warranty process. Should you have any questions or require further assistance, our professional customer support team is readily available to assist you.

We are committed to providing a comprehensive and customer-centric return and warranty policy to guarantee your satisfaction with our products. Please review the following details:

What Is Covered:

Our warranty policy provides coverage for the following:

• Defects in materials or workmanship that affect the functionality and performance of the mattress.
• Excessive sagging or indentation beyond the specified limits outlined in the warranty.
• Defects in the furniture's materials or workmanship that compromise its structural integrity and functionality.
• Damage or defects that hinder the normal use of the furniture.
• Manufacturing defects occur within the warranty period.
• Breakage of glass or stone components during transportation.

What Is Not Covered:

However, please note that our warranty policy does not cover the following:

• Normal wear and tear, including gradual softening or compression of the mattress over time.
• Minor scratches, dents, or fading of the furniture's finish resulting from regular use.
• Personal comfort preferences or changes in firmness perception.
• Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorized repairs, or abusive treatment.
• Stains, spills, or damage resulting from improper cleaning or maintenance.
• Breakage of glass or marble parts due to misuse or mishandling.

Kindly keep in mind that the lists provided above are not exhaustive, and additional terms and conditions may apply to individual products. We recommend referring to the detailed warranty information included with your purchase for more specific coverage details.

Should you require any further clarification or have any questions about our coverage, our customer support team is here to assist you in a helpful and courteous manner.

Your satisfaction is our priority, and we aim to ensure a smooth and satisfactory experience with our return and warranty policy.

Claim Initiation Process: To initiate a warranty claim, please follow these steps:

• Contact our customer service team with your order number, images, and a detailed description of the issue.
• Our knowledgeable team will guide you through the claim process and provide necessary assistance.
• For mattress claims, please share an unboxing and manufacturing defect video. For furniture claims, provide clear pictures showcasing the damaged or defective product.

Return Process:

• Contact the Wakeup Support Team within 24 hours of receiving the package either by calling +917082907701 or emailing [email protected] to raise your replacement request.
• Fill out the Wakeup Order Replaces Form, a simple and straight forward process.
• Our support team will validate your replacement request within 2-3 working days, ensuring a prompt response.
• You will receive email notifications at every step of the process, keeping you informed and updated.
• Once validated, we will arrange for the replacement to be picked up from your location within 10-15 business days.
• In the case of a refund, the amount will be initiated after the product is delivered to our warehouse. Please note that it may take 7-10 days for the refund to be credited to your account.
• In the case of a replacement, the replacement will be initiated after the previous product is delivered to our warehouse. 
• In case the pickup service is not available in your area, customer will have to self-ship the product to wakeup.
• A partial replacement will be done in case of slight damage, loss of a package, or specific part damage. 

We are dedicated to delivering excellent customer service throughout the return and warranty process. If you have any questions or require further assistance, please do not hesitate to reach out to our responsive customer support team.

Repair Process

At Wakeup, we strive to deliver high-quality products that meet your expectations. In the unlikely event that a wooden item you received requires repair, please follow our furniture repair process outlined below:

• Contact our Customer Service:
• Provide Details and Documentation:
• Evaluation and Assessment:
• Repair Options:
• Repair Authorization and Schedule:
• Skilled Repair Technicians:
• Completion and Quality Check:
• Delivery or Pick-Up:
• Customer Satisfaction:

We are committed to providing timely and reliable repair services to address any issues you may encounter with our wooden products. Our goal is to ensure your complete satisfaction with your purchase from Wakeup. If you require any further assistance or have additional questions, please do not hesitate to reach out to our customer service team.

100-Night Sleep Trial Policy Documentation:

At Wakeup, we are dedicated to ensuring your satisfaction with your mattress purchase. To provide you with peace of mind and the opportunity to experience the comfort of our mattresses, we offer a 100-night sleep trial. Please familiarize yourself with the details of our policy:

Duration: You have a generous 100 nights from the delivery date to try out your new mattress in the comfort of your home.

Satisfaction and Return Process: If, within the 100-night trial period, you find that the mattress does not meet your expectations, please reach out to us to initiate the return process. We are committed to working with you to find a solution that aligns with your needs.

Pickup Arrangement: Once you initiate the return process, we will arrange for the mattress to be picked up from your home, making the return process hassle-free for you.

Condition of the Mattress: To qualify for the 100-night sleep trial, the mattress must be in good condition, free from any stains or damage. This ensures that the mattress is suitable for re-stocking and allows us to offer it to another customer with confidence.

Refund Method: The refunded amount will be issued in the form of store credit or direct deposit in your bank account, which you can use towards future purchases at Wakeup. Once the mattress is returned to us and inspected to ensure it meets the above conditions, the refund will be processed promptly.

This policy applies to all mattresses sold by Wakeup. We take pride in the quality of our products and are confident that you will be satisfied with your purchase. However, should you decide that the mattress is not the right fit for you, please contact our customer support team to initiate the return process.

We appreciate your trust in Wakeup and thank you for choosing us for your mattress needs. If you have any questions or require further assistance, our dedicated customer support team is here to help.

Rest assured, we are committed to your satisfaction and strive to make your shopping experience with Wakeup exceptional.