Snugy PU Foam And Gaze Spring Sofa Set

Warranty: 3 Year' Warranty

At Wakeup, we are committed to providing you with a professional and worry-free shopping experience on our website. Our return and warranty policy has been carefully crafted to ensure a seamless process. Please review the following details:

Warranty Coverage:

• Our Solid Wood Bed, Sofas and other Wooden Furniture  has a 3-year limited warranty, specifically for manufacturing-related defects.
• Our furniture with Iron components are backed by a 1-year limited warranty, specifically for manufacturing-related defects.

Claim Process:

• If any product develops a defect covered under warranty, we will promptly repair or replace it at no additional cost to you.
• To initiate a claim, kindly provide our customer care team with clear images or videos of the unboxing, damaged, or defective products, along with your order number.
• Our dedicated team will diligently validate the claim and initiate the necessary replacement or repair process according to the reported defect.

Timely Reporting:

• It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product.

Exclusions:

• Please note that this policy does not apply to clearance items or products that have been damaged or defected due to improper use or inadequate care.
• We kindly encourage you to familiarise yourself with our maintenance and care guidelines to maintain the product's quality and longevity.

We are dedicated to your utmost satisfaction and aim to provide you with a professional and seamless return and warranty process. Should you have any questions or require further assistance, our professional customer support team is readily available to assist you.

We are committed to providing a comprehensive and customer-centric return and warranty policy to guarantee your satisfaction with our products. Please review the following details:

What Is Covered:

Our warranty policy provides coverage for the following:

• Defects in materials or workmanship that affect the functionality and performance of a product.
• Defects in the furniture's materials or workmanship that compromise its structural integrity and functionality.
• Damage or defects that hinder the normal use of the furniture.
• Manufacturing defects occurring within the warranty period.
• Breakage of glass or stone components during transportation.

What Is Not Covered:

However, please note that our warranty policy does not cover the following:

• Minor scratches, dents, or fading of the furniture's finish resulting from regular use.
• Personal comfort preferences or changes in firmness perception.
• Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorised repairs, or abusive treatment.
• Stains, spills, or damage resulting from improper cleaning or maintenance.
• Breakage of glass or marble parts due to misuse or mishandling.

Kindly keep in mind that the lists provided above are not exhaustive, and additional terms and conditions may apply to individual products. We recommend referring to the detailed warranty information included with your purchase for more specific coverage details.

Should you require any further clarification or have any questions about our coverage, our customer support team is here to assist you in a helpful and courteous manner.

Your satisfaction is our priority, and we aim to ensure a smooth and satisfactory experience with our return and warranty policy.

Claim Initiation Process: To initiate a warranty claim, please follow these steps:

• Contact our customer service team with your order number, images, and a detailed description of the issue.
• Our knowledgeable team will guide you through the claim process and provide necessary assistance.
• For furniture claims, provide clear pictures showcasing the damaged or defective product.

Return Process:

• Contact the Wakeup Support Team within 72 hours of receiving the package either by calling +917082907701 or emailing support@mywakeup.in to raise your replacement request.
• Fill out the Wakeup Order Replaces Form, a simple and straightforward process.
• Our support team will validate your replacement request within 2-3 working days, ensuring a prompt response.
• You will receive email notifications at every step of the process, keeping you informed and updated.
• Once validated, we will arrange for the replacement to be picked up from your location within 10-15 business days.
• In the case of a replacement, replacement will be initiated after the previous product is delivered to our warehouse. 
• In case the pickup service is not available in your area, customers will have to self-ship the product to Wakeup.
• A partial replacement will be done in case of slight damage, lost of a package or specific part damage. 

We are dedicated to delivering excellent customer service throughout the return and warranty process. If you have any questions or require further assistance, please do not hesitate to reach out to our responsive customer support team.

Repair Process

At Wakeup, we strive to deliver high-quality products that meet your expectations. In the unlikely event that a wooden item you received requires repair, please follow our furniture repair process outlined below:

Contact our Customer Service:

• Reach out to our customer service team as soon as you notice the need for repair.

Provide Details and Documentation:

• Describe the issue with the wooden product in detail, including any visible damages or defects.
• Share clear photographs of the affected areas to help us assess the repair requirements.
• If applicable, provide any supporting documents, such as the delivery receipt or warranty information.

Evaluation and Assessment:

• Our customer service team will review your request and determine the best course of action within 48-72 hours .
• If necessary, we may request additional information or schedule an inspection to assess the repair needs.

Repair Options:

• Depending on the nature and extent of the damage, we will present you with suitable repair options.
• This may include in-home repair services or arranging for the item to be picked up and repaired at our facility.
• You can also suggest an available carpenter in your area for repair, our team will coordinate with them and get your product repaired.

Repair Authorization and Schedule:

• Once you approve the recommended repair solution, we will provide you with a repair authorization and schedule.
• We will work with you to find a convenient time for repair, ensuring minimal disruption to your daily routine.

Skilled Repair Technicians:

• Our skilled and experienced repair technicians will handle the necessary repairs with precision and care.
• We prioritize using quality materials and techniques to restore your wooden product to its original condition.

Completion and Quality Check:

• Once the repair is completed, we will conduct a thorough quality check to ensure the repaired item meets our high standards.
• We strive to achieve a seamless repair that restores the functionality and aesthetics of your wooden product.

Delivery or Pick-Up:

If the repair was conducted at our facility, we will coordinate the delivery of the repaired item to your designated address.

Alternatively, if the repair was completed in your home, we will ensure the work area is cleaned and left in a tidy condition.

• Customer Satisfaction:
• We value your satisfaction and will follow up with you to ensure you are pleased with the repair outcome.
• If you have any concerns or questions, our customer service team is available to assist you.

We are committed to providing timely and reliable repair services to address any issues you may encounter with our wooden products. Our goal is to ensure your complete satisfaction with your purchase from Wakeup. If you require any further assistance or have additional questions, please do not hesitate to reach out to our customer service team.