Return Process:
- Contact the Wakeup Support Team within 24 hours of receiving the package either by calling +917082907701 or emailing support@mywakeup.in to raise your replacement request.
- Fill out the Wakeup Order Replaces Form, a simple and straight forward process.
- Our support team will validate your replacement request within 2-3 working days, ensuring a prompt response.
- You will receive email notifications at every step of the process, keeping you informed and updated.
- Once validated, we will arrange for the replacement to be picked up from your location within 10-15 business days.
- In the case of a refund, the amount will be initiated after the product is delivered to our warehouse. Please note that it may take 7-10 days for the refund to be credited to your account.
- In the case of a replacement, the replacement will be initiated after the previous product is delivered to our warehouse.
- In case the pickup service is not available in your area, customer will have to self-ship the product to wakeup.
- A partial replacement will be done in case of slight damage, loss of a package, or specific part damage.
We are dedicated to delivering excellent customer service throughout the return and warranty process. If you have any questions or require further assistance, please do not hesitate to reach out to our responsive customer support team.
Repair Process
At Wakeup, we strive to deliver high-quality products that meet your expectations. In the unlikely event that a wooden item you received requires repair, please follow our furniture repair process outlined below:
- Contact our Customer Service:
- Provide Details and Documentation:
- Evaluation and Assessment:
- Repair Options:
- Repair Authorization and Schedule:
- Skilled Repair Technicians:
- Completion and Quality Check:
- Delivery or Pick-Up:
- Customer Satisfaction:
We are committed to providing timely and reliable repair services to address any issues you may encounter with our wooden products. Our goal is to ensure your complete satisfaction with your purchase from Wakeup. If you require any further assistance or have additional questions, please do not hesitate to reach out to our customer service team.
100-Night Sleep Trial Policy Documentation:
At Wakeup, we are dedicated to ensuring your satisfaction with your mattress purchase. To provide you with peace of mind and the opportunity to experience the comfort of our mattresses, we offer a 100-night sleep trial. Please familiarize yourself with the details of our policy:
Duration: You have a generous 100 nights from the delivery date to try out your new mattress in the comfort of your home.
Satisfaction and Return Process: If, within the 100-night trial period, you find that the mattress does not meet your expectations, please reach out to us to initiate the return process. We are committed to working with you to find a solution that aligns with your needs.
Pickup Arrangement: Once you initiate the return process, we will arrange for the mattress to be picked up from your home, making the return process hassle-free for you.
Condition of the Mattress: To qualify for the 100-night sleep trial, the mattress must be in good condition, free from any stains or damage. This ensures that the mattress is suitable for re-stocking and allows us to offer it to another customer with confidence.
Refund Method: The refunded amount will be issued in the form of store credit or direct deposit in your bank account, which you can use towards future purchases at Wakeup. Once the mattress is returned to us and inspected to ensure it meets the above conditions, the refund will be processed promptly.
This policy applies to all mattresses sold by Wakeup. We take pride in the quality of our products and are confident that you will be satisfied with your purchase. However, should you decide that the mattress is not the right fit for you, please contact our customer support team to initiate the return process.
We appreciate your trust in Wakeup and thank you for choosing us for your mattress needs. If you have any questions or require further assistance, our dedicated customer support team is here to help.
Rest assured, we are committed to your satisfaction and strive to make your shopping experience with Wakeup exceptional.