Warranty
Know about your mattress warranty
Your Wakeup products have been designed with utmost care and patience. We know that our products will offer you the best experience, but in case you do need assistance, we’ve got your back! You can read the Wakeup warranty associated with each product down below. . For any queries or doubts, please feel free to write to us at support@mywakeup.co and we will be happy to help.
Wakeup Orthopedic Memory Foam mattresses carry a 10 years limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where Wakeup will repair or replace your mattress, at Wakeup’s discretion.
Wakeup limited warranty covers the following under normal intended use conditions:
- Mattress shrinkage, deformity or sagging of more than one (1) inch
- Undulations on the mattress surface or splits in the foam material
The warranty does NOT cover the items such as, but not limited to:
- Normal softening / sagging that is less than one (1) inch
- Damage of mattress due to misuse and abuse
- Fabric and foam staining, soiling, fluid penetration, tears or burns
- Use of mattress on a bed base that was structurally not capable of handling the mattress
- Mattress cover, if any
- Zipper on the mattress, if any
- Unauthorized service during the warranty period
Steps for warranty claim handling:
- Submit proof of problem to Wakeup along with invoice and warranty card copy
- Wakeup will have a confirmation call and arrange for pick up from your location at no cost to you
- Wakeup to inspect the received product & confirm on claim status
- Wakeup to repair mattress or provide replacement if repair not possible
- Wakeup will ship the mattress back free of cost
Other terms:
- Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim
- Specifically for memory foam mattresses, normal change in softness and recovery time occurs over a period of time. This does not affect the pressure relieving qualities of these mattresses
- Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Wakeup may refuse to inspect such mattresses and deny the warranty claim
- Wakeup highest liability is capped by the purchase price of the mattress as shown in the original invoice
Wakeup Dual Comfort mattresses carry a 10 year limited warranty against manufacturing defects in workmanship and material (excluding covers and handles, if present) where Wakeup will repair or replace your mattress, at Wakeup’s discretion.
Wakeup limited warranty covers the following under normal intended use conditions:
- Mattress shrinkage, deformity or sagging of more than one (1) inch
- Undulations on the mattress surface or splits in the foam material
- Normal softening / sagging that is less than one (1) inch
- Damage of mattress due to misuse and abuse
- Fabric and foam staining, soiling, fluid penetration, tears or burns
- Use of mattress on a bed base that was structurally not capable of handling the mattress
- Mattress cover, if any
- Zipper on the mattress, if any
- Unauthorized service during the warranty period
- Submit proof of problem to Wakeup along with invoice and warranty card copy
- Wakeup will have a confirmation call and arrange for pick up from your location at no cost to you
- Wakeup to inspect the received product & confirm on claim status
- Wakeup to repair mattress or provide replacement if repair not possible
- Wakeup will ship the mattress back free of cost
- Only the customer who originally bought the mattress and has the invoice in his/her name is eligible for the warranty claim
- Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of workers, Wakeup may refuse to inspect such mattresses and deny the warranty claim
- Wakeup’s highest liability is capped by the purchase price of the mattress as shown in the original invoice
Your Wakeup Sheesham Wood Bed comes with a (3) three year warranty.
To avail the warranty, please retain:
- At the time of delivery, examine the bed frame carefully for damaged parts. If any part of the bed frame arrives damaged, please notify us within (3) three days of the receipt of delivery. We will arrange a replacement.
- Please reach out to us on support@mywakeup.co to report damaged items upon delivery.
- We reserve the right to request for images or videos of such damage.
- If the physical damage is not reported within (3) days of receipt of delivery, claims of damage will not be considered valid.
Wakeup limited warranty covers the following under normal intended use conditions:
- Manufacturing Defect.
The warranty does NOT cover the following:
- Any physical damage reported (3) three days of receipt of delivery.
