Refund policy

At Wakeup, we are committed to providing you with a professional and worry-free shopping experience. Our policy has been carefully crafted to ensure a seamless process. Please note that we do not offer returns or refunds — we exclusively provide replacements for valid claims.

 

•       Mattresses: Up to 10-year limited warranty for manufacturing-related defects.

•       Solid Wood Products: 3-year limited warranty for manufacturing-related defects.

•       Furniture: 1-year limited warranty for manufacturing-related defects.

 

Our warranty and replacement policy provides coverage for the following:

•       Defects in materials or workmanship that affect the functionality and performance of the mattress.

•       Excessive sagging or indentation beyond the specified limits outlined in the warranty.

•       Defects in furniture materials or workmanship that compromise structural integrity and functionality.

•       Damage or defects that hinder the normal use of the furniture.

•       Manufacturing defects occurring within the warranty period.

•       Breakage of glass or stone components during transportation.

 

Our warranty and replacement policy does not cover the following:

•       Normal wear and tear, including gradual softening or compression of the mattress over time.

•       Minor scratches, dents, or fading of furniture finish resulting from regular use.

•       Personal comfort preferences or changes in firmness perception.

•       Damage caused by improper use, mishandling, negligence, improper assembly, modification, unauthorized repairs, or abusive treatment.

•       Stains, spills, or damage resulting from improper cleaning or maintenance.

•       Breakage of glass or marble parts due to misuse or mishandling.

•       Clearance items or products damaged due to improper use or inadequate care.

Note: The lists above are not exhaustive. Additional terms and conditions may apply to individual products.

 

Wakeup does not accept product returns or issue refunds under any circumstances, except where there is a valid error on our part (e.g., wrong item dispatched). All eligible claims will be resolved exclusively through product replacement.

•       In the event of a valid defect or damage claim, a replacement will be arranged.

It is essential to notify our Wakeup support team within 72 hours of receiving the package if you encounter any issues with the product. Claims reported after this window may not be eligible for replacement.

 

How to Initiate a Replacement

1.     Contact the Wakeup Support Team within 72 hours of receiving the package:

•       Email: support@mywakeup.in

•       Timing: 10:00 AM – 7:00 PM

2.     Provide your order number, clear images/videos of the unboxing, and a detailed description of the defect or damage.

3.     For mattress claims: share an unboxing and manufacturing defect video. For furniture claims: provide clear pictures showcasing the damaged or defective product.

4.     Fill out the Wakeup Order Replacement Form — a simple and straightforward process.

5.     Our support team will validate your replacement request within 2–3 working days.

 

After Validation

•       You will receive email notifications at every step of the process.

•       Once validated, we will arrange for the replacement to be picked up from your location within 10–15 business days.

•       Replacement will be initiated after the previous product is delivered to our warehouse.

•       In case pickup service is not available in your area, the customer will need to self-ship the product to Wakeup.

 

At Wakeup, we offer a 100-night sleep trial to allow you to experience the comfort of our mattresses in your home.

•       Duration: 100 nights from the delivery date.

•       If the mattress does not meet your expectations within this period, please reach out to initiate a replacement process.

•       The mattress must be in good condition, free from stains or damage, to qualify.

•       We will arrange a hassle-free pickup from your home once the replacement is initiated.

Important: No refund will be issued under the sleep trial. Only replacement is available.

 

For wooden products requiring repair, please follow these steps:

6.     Contact our Customer Service team as soon as you notice the need for repair.

7.     Describe the issue in detail and share clear photographs of the affected areas along with any supporting documents.

8.     Our team will assess the situation within 48–72 hours and present suitable repair options (in-home service or pick-up repair).

9.     You may also suggest a local carpenter — our team will coordinate with them to get your product repaired.

10.  Once repaired, a thorough quality check will be conducted before delivery or handover.

 

Wooden Furniture

•       Dust regularly with a soft, lint-free cloth or microfiber duster.

•       Clean with a damp cloth using mild wood cleaner or mild soap and water. Wipe dry afterward.

•       Keep away from direct sunlight, extreme temperatures, and high humidity.

•       Use coasters or placemats to protect from spills, water rings, and heat.

•       Use felt pads under furniture legs to prevent scratches.

•       Inspect periodically for loose screws and signs of pests such as termites.

Mattress

•       Rotate your mattress every 3–6 months to distribute wear evenly.

•       Use a quality waterproof mattress protector to guard against spills and stains.

•       Vacuum regularly with a soft brush attachment. Spot-clean stains with mild soap and water.

•       Do not jump on or fold/bend the mattress — this causes structural damage.

•       Ensure the mattress is placed on a suitable and supportive foundation or bed frame.

•       Allow the mattress to air out occasionally by removing bedding and ventilating.

 

For any warranty or replacement queries, please reach out to our support team:

•       Email: support@mywakeup.in

•       Timing: 10:00 AM – 7:00 PM